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Network Services Engineer-Voice

New York, NY
If you are passionate, innovative and self‐motivated, we are inviting you to join our team.
 

Job Summary

MetTel is seeking a bright, highly motivated individual with an analytical mind for MetTel Network Services Team to serve our client base.

Duties & Responsbilities
  1. Network devices configuration/management:
  • Configure new and existing clients for hosted PBX, PRI, SIP trunking and hosted call center solutions in Broadsoft- Soft Switch; and Configure and test Polycom, Panasonic and Cisco IP phones;
  •  Configure and manage Polycom HDX video conferencing units for company internal and client locations;  
  • Configure various Adtran routers and switches, IAD’s (Integrated Access Device), Adtran firewalls, Juniper SSG5 firewall, Fortinet wireless routers, Cradlepoint wireless routers and Sierra Wireless Raven XE; and 
  • Configure, test and manage Bluesocket vWLAN server and access points; and configure various bluesocket wireless access points and manage them through vWLAN server. 
  1. Network design for new/existing clients:
  • Create network design for new clients by researching their existing services in various locations, and assist in executive marketing to come up with an optimized, efficient and cost effective architecture;  
  • Work with executive marketing to finalize the new network diagrams;
  • Configure network equipment (routers, switches, firewalls) to various client locations;
  • Work with individual account managers and redesign the network architecture of existing clients if suggested by upper management.
  1. Wireless data link solution testing:
  • Configure and test wireless data link solutions like Raven XE on different cellular network to verify the claimed speed, coverage and performance of each product; test 3G/4G data cards with various routers and wireless access points to check the device compatibility for the proposed solution;
  • Research the capability/functionality of various wireless access points, 3G/4G data cards, and provide the detailed specification, comment and product manual to the wireless services team;
  • Formulate test plans for each device and execute the test scenarios to verify the proper functioning of the product;
  • Configure the wireless devices with appropriate IP address and network credentials and send it to the wireless service team for dispatch to the customer premise; and
  • Familiarize with new cutting edge technology solutions like M2M (Machine to Machine) from AT&T and use it to test MetTel wireless solutions. 
  1. Network mapping for new/existing clients:
  • Create and modify network map in Intermapper (network management tool) for new and existing clients; 
  • Assist repair team with network troubleshooting using the maps created; and
  • Monitor live network traffic anomalies in voice/data usage by setting a threshold in customer’s network map.  
  1. Provide Network solution for migrating clients:
  • Work with the executives including CEO, COO and VP (Network Services) on major client migration in the initial brainstorming phase;
  • Analyze existing client’s network architecture by gathering information from client agents, and propose new optimized cost effective solution based on the client requirement and MetTel’s service scope; and
  • Work with end client agents, inventory management, and provisioning to assist in redesign network infrastructure for successful migration of services.
     
  1. Subject Matter Expert for wireless products:
  •  As a SME (Subject Matter Expert) for wireless services team, provide innovative one of its kind wireless solutions based on client requirement and market availability; and
  • Suggest wireless solutions as a technology alternative for business continuity (failsafe path-disaster recovery). 
  1. Network support for employees and clients:
  • ​Configure and manage new and existing VOIP clients in the Broadsoft soft switch;
  • Monitor and maintain call processing policies for employees and clients based on daily requirement; and
  • Manage and reconcile unused phone numbers/ IP addresses and reassign these to new employees within the company
Requirements
  • Bachelor's Degree in Computer Science, Computer Engineering, Electronics and Electrical Engineering, Electrical and Computer Engineering, Telecommunication Engineering or related engineering field
  • Excellent customer service skills
  • Ability to follow previously documented process while notifying management of variables that have not been clarified
  • Is available to work after hours when necessary 
  • Must be able to work effectively in a team environment as well as alone.

Why MetTel 

MetTel is a leading global provider of integrated digital communications solutions for enterprise customers. By converging all communications over a proprietary network, MetTel enables enterprise companies to easily deploy and manage technology-driven voice, data, wireless and cloud solutions worldwide. MetTel's comprehensive portfolio of customer solutions boosts enterprise productivity, reduces costs and simplifies operations. Combining customized and managed communication solutions with a powerful platform of cloud-based software, the company's MetTel Portal® enables customers to manage their inventory, usage, spend and repairs from one simple, user friendly interface.
 

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