MetTel is looking to add a few “A” players to its technically elite Managed Services team. The successful candidate must be able to multi-task between projects and provide client facing support for all MetTel provided communication services. This person will need to be able to work on his/her own and as part of a team while exhibiting excellent communication, technical architecture and troubleshooting skills in both environments. End to end responsibilities for activating complex customer networks as well as supporting them in production as Level 2+, you will accept issues that are escalated to the group from various entry points. This is a high-level role with the deep technical skill required to manage Cisco/Adtran/etc. based client support offerings. The role requires an understanding of each client’s business needs and how they relate to the technologies being supported.
A can-do, upbeat attitude is required, with the willingness to go the extra mile to ensure client satisfaction.
Required Technical Proficiencies
Cisco IOS Routing and Switching
Switching (Capacity Planning & VLAN’s)
Routing (OSPF, BGP)
WAN Technology (MPLS, VPLS, VPN, SD-WAN)
Voice Technologies (POTS, VoIP, SIP Trunking, UCaaS)
Experience mentoring network engineers
Experience managing network upgrade projects
Experience with VoIP as a Service
Experience in fully virtualized data centers
Experience supporting wireless controllers
Routing (RIPv2, OSPF, VRF, STP protocols)
Cisco certifications (CCIE, CCNA, CCNP, CCDA, CCDP) a plus
Security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologies
Experience with any of the following vendors (Cisco, Fortinet, Adtran, Broadsoft, Velocloud, Sonicwall)
Qualified candidates must have a minimum of 3 years' experience working in a like role or 1 years of experience working in the Managed Services industry.
Must - Bachelor’s degree or higher in Computer Engineering, Electrical Engineering, Telecommunication Systems and Networks or a related field
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Ignite a Revolution! Find yourself at the forefront of the rapidly evolving communications industry, where innovators like you create solutions to challenge tradition and impact the world. By the Numbers: 2-time Stevie award-winning customer care division 170 countries reached through recent global expansion ten office locations coast-to-coast and growing MetTel is a leading global solution provider of communications technology for business, backed by the nation’s leading carriers. Recognized for our flexible and customer-driven approach, MetTel services countless universal brands, Fortune 500 organizations, and the US government, developing and implementing their tech strategies while revamping all operations with our proprietary cloud-platform. With over 20 years of legacy experience, MetTel is now generating industry-buzz around our pioneering role in the advanced technology and mobile space thanks to industry-first Cross-Carrier pooling solutions, unparalleled coverage, and a front-line portfolio. MetTel is an affirmative action-equal opportunity employer.