If you are passionate, innovative and self-motivated, we are inviting you to join our team.
MetTel is seeking a bright, highly motivated individual who can work in a dynamic environment as a Mobile Device Administrator (MDM Admin). You will be responsible for deploying iPads, iPhones, Android devices and other mobile devices within the organization. The Mobile Device Administrator will trouble-shoot and remediate mobile device issues in an enterprise data center environment, including providing day-to-day business hour, non-prime on-call, or call in mobile device administration support to assigned systems.
Duties & Responsibilities
Supporting MetTel clients with the Installation/Configuration/Administration of Mobile Device Applications.
Leveraging the Mobile Device Management (MDM) platform to securely deliver updates and applications to mobile devices
Creation/Maintaining Mobile Device Management Policies.
Assess needs and determine proper level of access. Configure policies to meet requirements as described.
Respond to and resolve support tickets / calls for mobile device issues.
Creation/Updating Support Documentation and Procedures.
Update documentation and procedures as needed for mobile device deployment and support
Strong track record of understanding and interest in current and emerging technologies both from Administrator side and end user side.
Ability to take ownership of new mobile technology solutions and perform Proof of Concept (POC) testing.
Installation, Testing, and Training.
The Administrator will be responsible for testing and verification of all existing and future MDM environments. The Administrator will also be required to participate in testing with other technical staff and users when the need arises.
Strong verbal and written communication skills essential; require interaction with client end users and management.
Be able to work closely with other teams and vendors to create working solutions for issues
Duties will include Device Testing, End User Troubleshooting , and application support/device policy creation
Demonstrated success in advance troubleshooting skills in the application support area
Bachelor's degree in Information Systems/Computer Science or 3 to 5 years’ applicable experience
Work closely with project team members to understand program office requirements, review design documents, and provide release support and architecture planning.
Use of Windows products: Microsoft Project, Visio, Microsoft Office
Strong verbal and written communication skills required. Must be able to communicate effectively with core project team members, team leads and client director-level resources.
Familiarity with iOS, Windows Mobile OS and Android mobile device Operating Systems
Familiarity with multiple MDM products such as but not limited to Airwatch, SOTI and Mobile Iron Cloud.