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Desktop Support

Holmdel, Holmdel

If you are passionate, innovative and self-motivated, we are inviting you to join our team. Job Summary Under general direction provides support to end-users for PC, server, applications, and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and the highest level of technical skill in the field of expertise. Duties and Responsibilities Installing and configuring computer systems Diagnosing and solving hardware/software faults Setting up new users with accounts within the MetTel systems and resetting passwords. Providing new users with access to secured resources This job includes investigating and collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. Responds to complex technical problems/issues related to hardware, software, and networking via email and phone. Able to simultaneously support numerous customer bases with separate policy, procedural and ticketing requirements. Assists customers by remotely diagnosing problems and providing resolutions for technical and service-related issues. Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Identifies and provides input on unique or recurring customer problems. Monitors and tracks issues to ensure accurate resolution. Escalates more complex customer technical issues to senior level support
MetTel is an affirmative action-equal opportunity employer

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